Don't bother me about process complexity !

All the time, every day, I hear my customer saying about how their own business processes are complex. OK ! Each customer thinks that, when it comes to his own work, there is something special about his job. It is the rule : we have to understand these processes and then we have to show to our customer how our software meets its main requirements in a simple way.
But what struck me a few weeks ago, was to hear the same sentence from a top software manager " Our software are complex because our customer processes are complex" oh I do not agree with that at all ! To my mind we do not have to create complex software but we have to make softwares that allow our customer to transform their so called complicated processes into simple flows. Otherwise, it doesn't worth it.

What do you thingk about this ?