Ordering pizza in the future : a funny video that shows why a lot of software options is getting your customer mad !

Just having an idea of the result provided by too much software features in your application ! At the beginning of this order example, everything sounds OK with the call center system that provides a nice CTI integration and allows the woman agent to know automatically the name and the historical interactions of the customer ! But things went probably bad the day when the pizza shop company management decided to add some more business value to their business buying expensive licences for other vertical solutions like an healthcare software databases preventing their customers from cholesterol risks. Additionally they bought all the files and software databases they could, trying to improve their customers knowledge in order to run more efficiently their up-selling operations... But sometimes the customer want to be better serve and not to be better manipulated, too much knowledge seems suspect and a Big Brother oriented thing - We can have some doubts for instance about the advertising campaigns we would receive by mail (spam) that would be so-called based on the telecoms company knowledge of our private downloads on the Internet-